FAQ

Late fall through early winter (October through March) typically offers better availability and lower prices. Summer months are peak season, so rates are higher and trucks book up weeks in advance.

Absolutely. We offer labor-only services for loading or unloading rental trucks, moving single pieces of furniture between rooms, or picking up that heavy safe or pool table you just bought online.

We coordinate directly with your building management to secure elevator bookings, COIs, and any required deposits. Just give us the contact info and we handle the paperwork.

A binding estimate guarantees the total price regardless of weight or time. A non-binding estimate is a good-faith range, but the final cost depends on actual weight or hours worked. We provide binding estimates for long-distance moves and binding hourly quotes for local jobs.

You don’t have to watch every box, but we do need someone authorized to sign paperwork and answer questions at both pickup and delivery. Many customers run errands while we work — just stay reachable by phone.

We lay heavy-duty ram board or canvas runners on all high-traffic areas. Each mover also wears shoe covers before entering your home. Scratches and stains are completely preventable with the right prep.

Yes, but that’s a separate service from household goods moving. We can refer you to trusted vehicle transport partners who handle cars, boats, and motorcycles with enclosed or open carriers.

We store your belongings at a secure, climate-controlled facility for as long as you need. When your home is ready, we schedule a delivery window and bring everything over. Short-term and long-term storage available.

No. Unlike many movers, our hourly rate includes all stairs, elevators, and walks up to 75 feet from the truck. Beyond that, there’s a small additional fee — but we tell you upfront before you book.

We monitor weather closely. For rain or snow, we wrap furniture in waterproof blankets and plastic. For extreme heat, we start early and take more breaks to keep crews safe. Your belongings are protected in all conditions.

Yes, and we’re very good at it. We use dish barrels with dividers, bubble wrap each item individually, and mark boxes “FRAGILE — THIS SIDE UP.” We’ve shipped thousands of wine glasses without a single break.

No problem — just give us at least 72 hours notice and we’ll reschedule at no charge. With less than 72 hours, there may be a small fee depending on crew availability, but we always try to accommodate.

Yes, that’s very common. We’ll meet you at the storage facility, load everything into our truck, and deliver it to your home. You don’t have to rent a separate truck or lift a finger.

Every team member passes a criminal background check, motor vehicle record check, and pre-employment drug screening. We also run random drug tests throughout the year. Safety and trust are non-negotiable.

We require a small deposit (typically 10–20%) to secure your moving date, with the balance due on delivery. We accept all major credit cards, cash, and certified checks. We never ask for full payment upfront.

A 1,200-pound commercial safe, a 9-foot concert grand piano, and a full 12-foot slate pool table. If you’re wondering whether we can move something — the answer is almost always yes.

Yes — 10% off for seniors (65+), active military, and veterans. Students moving in or out of dorms get 15% off during May–August and December–January. Just show valid ID on moving day.

Of course. Partial packing services are available for any room or item type. We can pack your fragile art collection, your kitchen, or just that one bookshelf you don’t have time for.

We wrap them in insulated blankets and keep them inside the heated cab of the truck rather than the cargo area. For moves longer than four hours, we recommend giving plants to a neighbor or friend — most won’t survive extreme cold.

Yes, but we need to know in advance. Treadmills require motor locks, and squat racks need partial disassembly. We bring the right tools and moving straps to handle heavy, awkward gym gear safely.

At least three to four weeks. The first and last days of the month are the busiest because most leases start and end then. Weekend dates fill up even faster — book early or consider a Tuesday or Wednesday move.

If the building can’t fix it within an hour, we have two options: reschedule at no charge, or move you via the stairs (which takes longer but we cap the stair fee at $100 total, not per flight).