Last updated: April 12, 2026
These Terms and Conditions (“Terms”) govern your access to the website at https://cityempiremovers.com (the “Site”) and the moving and related services (the “Services”) offered by City Empire Moving (“we,” “our,” or “us”). By using the Site or our Services, you agree to be bound by these Terms.
1. Using the Site
You must be at least 18 years old and legally capable of entering into binding contracts to use the Site and our Services.
When requesting quotes, scheduling a move, or filling out any forms on the Site, you agree to provide information that is truthful, up‑to‑date, and complete. If you have any account credentials, you are responsible for keeping them secure and for any activity that occurs under your name or contact details.
We reserve the right to decline service, suspend your access, or cancel any booking if we believe you have violated these Terms or misused the Site or Services.
2. Quotes, Estimates, and Reservations
Any quote or estimate provided by City Empire Moving is based on the information you give us — including inventory, access conditions, distances, and any special requests.
Quotes are not final and may be revised if the actual moving conditions differ from what you originally told us. Your final price will reflect the services actually performed.
A deposit or payment authorization may be required to secure your booking. Specific payment terms, cancellation rules, and other conditions will be detailed in your confirmation or a separate written agreement. You should carefully review all information in your estimate and confirmation and let us know right away about any mistakes or changes.
3. Your Responsibilities as a Customer
You agree to:
- Have your belongings properly packed and ready for transport, unless you have specifically booked packing services with us.
- Provide clear, safe access to both the pickup and delivery locations — including elevators, parking spaces, stairs, and any required building permissions.
- Tell us in advance about any fragile, valuable, unusually large, or special‑handling items.
- Follow all laws, regulations, and building rules that apply to your move.
- Confirm that you either own the items being moved or have the legal right from the owner to authorize their transport.
4. Items We Do Not Move
We may refuse to transport certain items, including but not limited to:
- Hazardous, flammable, explosive, or chemical substances
- Illegal items or anything prohibited by law
- Perishable food, live animals, or plants (unless we have agreed otherwise in writing)
If you include prohibited items without telling us beforehand, you will be fully responsible for any damages, fines, or penalties that result.
5. Payment Terms
Payment terms are explained in your estimate or booking confirmation. Unless we agree otherwise in writing, a deposit is generally due before the move, with the remaining balance payable when the services are completed.
We may charge extra for any services or conditions not included in your original quote — such as additional labor, extra stops, waiting time, long carries, stairs, or changes to your inventory.
If payment is not made on time, we may charge late fees and, as permitted by law, hold your belongings until the full amount is paid.
6. Cancellations and Rescheduling
Cancellations and date changes are subject to the notice periods and fees listed in your estimate, confirmation, or our cancellation policy.
Last‑minute cancellations or changes may result in losing your deposit or paying additional charges to cover our costs.
We may need to cancel or reschedule your move due to circumstances outside our reasonable control (for example, severe weather, unsafe conditions, or mechanical breakdowns). If that happens, we will let you know as soon as possible and work with you to find a new date that works.
7. Our Responsibility for Loss or Damage
Our liability for lost or damaged goods is limited as allowed by law and any specific terms in your estimate or bill of lading.
You should inspect your items upon delivery and write down any visible damage on the delivery paperwork. For hidden damage, you must notify us in writing within the time period stated in your documents.
Our liability may be further limited based on the valuation option you select. You can purchase additional protection for an extra fee. We are not responsible for damage caused by events beyond our reasonable control, including natural disasters, extreme weather, or pre‑existing issues with your belongings.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, or lost business opportunities.
- Our total liability under these Terms or for any Service will not exceed the amount you actually paid to City Empire Moving for the specific move or service that caused the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
9. Intellectual Property
All content on https://cityempiremovers.com — including text, graphics, logos, images, and software — is owned by City Empire Moving or its licensors and protected by intellectual property laws. You may not copy, modify, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.
10. Privacy
Your use of the Site and Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://cityempiremovers.com, you confirm that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the state where City Empire Moving has its principal place of business, without regard to conflict of laws principles.
Any dispute arising from these Terms or the Services must first be raised informally by contacting us at [email protected] or . If we cannot resolve the dispute informally, it will be brought exclusively in the state or federal courts located in our primary operating jurisdiction, and you agree to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on https://cityempiremovers.com with a new “Last updated” date. Your continued use of the Site or Services after the changes take effect means you accept the updated Terms.
13. How to Reach Us
If you have any questions about these Terms, please contact us:
- Through the contact form on https://cityempiremovers.com
- By phone:
- By email: [email protected]